Privacy Policy

01Scope

This Privacy Policy applies when you visit botwok.com, submit an inquiry, or communicate with Botwok through the contact details linked from the Site. A separate project agreement may contain additional privacy terms where necessary.

02Information we collect

Depending on how you interact with us, we may collect:

• Contact details you provide, such as your name, company, email address, phone or WhatsApp number, and country or region.
• Inquiry and project information, including your role, service of interest, message, requirements, timing, and any documents or details you choose to send.
• Correspondence and follow-up records when we respond to or discuss your request.
• Basic technical and security information that hosting or network providers may record, such as IP address, browser type, request time, requested page, and error or security logs.
• Website-usage information collected through Google Analytics 4, such as pages viewed, approximate location, device and browser information, referring source, session timing, and interactions with the Site.

The Site uses Google Analytics 4 and associated analytics cookies to help us understand and improve website usage. We do not intentionally send names, email addresses, phone numbers, inquiry messages, or other contact-form contents to Google Analytics. See our Cookie Policy for more information.

03How we use information

We use personal information to:

• Receive, assess, and respond to inquiries.
• Discuss, prepare, and deliver requested services or potential projects.
• Maintain business records and manage our relationship with you.
• Operate, secure, troubleshoot, and improve the Site and inquiry process.
• Measure website traffic, page usage, and interactions so we can evaluate and improve the Site.
• Comply with legal obligations and protect our rights, users, and systems.
• Send marketing communications only where permitted and with any consent required by law; you may opt out at any time.

04Legal bases where applicable

Where data-protection law requires a legal basis, we process information as necessary to respond to your request or take steps toward a contract, for our legitimate interests in operating and protecting our business, with your consent where requested, or to comply with legal obligations.

05How we share information

We do not sell or rent personal information. We may share only what is reasonably necessary with:

• Service providers supporting website hosting, security, analytics, email delivery, communications, and business operations.
• Professional advisers, insurers, auditors, or authorities where reasonably necessary or legally required.
• A successor or transaction counterparty in connection with a genuine merger, financing, reorganization, or sale, subject to appropriate safeguards.
• Manufacturers, suppliers, or project partners only when needed for your request and with an appropriate basis for sharing.

06International transfers

Botwok works across borders, and service providers or project participants may process information in countries other than your own. Where required, we use reasonable contractual, organizational, or other safeguards for these transfers.

07Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including responding to inquiries, maintaining appropriate business and legal records, resolving disputes, and meeting legal obligations. Retention periods vary according to the nature of the information and our relationship with you.

08Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

09Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a data-protection authority. These rights may be subject to legal exceptions.

To make a request, contact us using the address below. We may need to verify your identity before completing it.

10External services and links

We use Google Analytics 4, provided by Google, to measure use of the Site. Google may process analytics information under its own terms and privacy practices. For more information, see the Google Privacy Policy .

If you choose to contact us or follow a link through WhatsApp, WeChat, LinkedIn, or another third-party service, that provider processes information under its own privacy policy. We do not control third-party privacy practices.

11Updates and contact

We may update this policy to reflect changes in our practices, technology, or legal obligations. The current version will be posted here with a revised date.

For privacy questions or requests, email privacy@botwok.com .